macau pool Account & Payment FAQ

During registration on macau pool, we ask for your full name as shown on your national ID, your email address, mobile phone number, and date of birth. You then create a password and confirm it. After the initial form, our identity verification step requests a photo of your national ID (KTP) or passport, plus a recent proof of address such as a utility bill from Jakarta, Surabaya, or wherever you currently reside. The phone number must be active because we send a verification code via SMS. We do not ask for payment details at registration; you add a payment method (DANA, e-wallet, mobile banking, or another option) when you make your first deposit.

To request deletion of your personal data on macau pool, log in to your account and open the support section. Submit a message titled "Data deletion request" with your registered name and account email. Our privacy team reviews the request within 30 days. Please note that regulatory rules require us to retain transaction and identity records for seven years after account closure, so immediate deletion of those records is not possible. We can, however, delete marketing-preference data, optional profile fields, and login activity logs once your account balance is zero and any pending withdrawals are settled. We confirm completion by email.

Our finance team reviews withdrawal requests on macau pool in the order received. For verified accounts with no flagged activity, review typically completes within one business day. After review, the funds are released to the payment provider — local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking — and the provider settles the amount according to their own timing. E-wallet settlement is usually faster than bank transfer. During public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, banks and processors operate on reduced schedules, and the full settlement may take longer. We do not guarantee specific minute-level windows.

Yes. We support virtual-account transfers from local payment, online payment, e-wallet, and mobile banking on macau pool. When you choose bank transfer as your deposit method, we generate a unique virtual-account number for your transaction. Open your bank's mobile app, choose transfer to virtual account, enter the number, and confirm the amount. The deposit reflects in your macau pool balance once the bank notifies us of the transfer. For withdrawals, we send funds back to the same bank account registered in your name. We do not accept transfers from third-party accounts and we do not send withdrawals to accounts that differ from your verified identity.

Enter your promotion code on the deposit page on macau pool. After you select a payment method (local payment, online payment, e-wallet, mobile banking, local payment, or one of the supported banks) and enter the deposit amount, look for the field labelled "Promotion code" below the amount. Type the code exactly as shown — codes are case-sensitive. Submit your deposit; if the code is valid and your account is eligible, the matching offer applies automatically once the deposit clears. Each code has its own terms; some apply only to first deposits, others to specific sportsbook or slot categories. Check the Promotions page for current codes and terms.

RTP stands for Return to Player. It is a percentage published by the slot provider that describes the long-run theoretical return of a slot title — across millions of spins, not a single session. For example, a slot with returns, on average and over the long run, 96 units of every 100 wagered. Individual sessions vary widely; short-term outcomes can be far above or below the published figure. On macau pool, slots such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways display their RTP in the game info panel. RTP is statistical context, not a guarantee or predictor of your personal results.

The primary support channel on macau pool is the in-account messaging system. Log in, open the support icon, and submit a message describing your issue — account access, deposit not credited, withdrawal status, game query, or anything else. Include screenshots if relevant. Our agents reply in English in the order received and prioritise account-blocking issues. If you cannot log in, use the contact form available from the About Us page and include your registered email so we can locate your account. We do not provide support by social-media direct messages, since we cannot verify your identity through those channels.

Our service on macau pool is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of macau pool comply with the laws of their own jurisdiction. We may restrict or block access from any geographic region at our sole discretion, and we may request additional documentation to confirm your location. For the full legal framing — eligibility, account responsibility, and limitation of liability — please read our Legal NoticeIf you are uncertain whether access is lawful in your location, seek independent advice before opening an account.